Returns & Exchanges

All returns and exchanges are subject to approval. Please contact our Customer Support team to obtain a Return Merchandise Authorization (RMA) Number and instructions for returning the appropriate merchandise.

  • All RMAs should be requested within 30 days of delivery of a shipment.
  • If the product is unopened, sealed, and in resellable condition, returns are accepted within 60 days.
  • Customer is responsible for all return shipping costs.
  • Shipping, handling, and transaction fees are non-refundable.

Non-Returnable Items

  • Products without an RMA number.
  • Products not in original condition, damaged, or missing parts.
  • Clearance category products.
  • Opened products.
  • Products returned after 30 days of delivery.

Please do not send items that do not meet the above conditions. We will not issue refunds for non-qualifying products and cannot return them to you.

Refund Process

  • Customers will be notified via email once the return is processed.
  • Refunds will be issued to the original payment method within 5–7 business days.

Please package returned items carefully. We are not responsible for damage during return shipping.

Return Address

Return and Exchange Dept
FosPower
(Valid RMA Number)
375 Rivertown Drive #500
Woodbury, MN 55125
United States

Returns for Orders with Free Shipping

  • Shipping, handling, and transaction fees are non-refundable.
  • If the order total falls below $25 after return, shipping cost will be deducted.

Example 1:
Order total: $30 (2 items @ $15 each)
Return 1 item → New total: $15 + $5.80 shipping = $20.80
Refund: $9.20

Example 2:
Order total: $30 (1 item)
Return full order → Shipping $5.80 deducted
Refund: $24.20

Email us if you have questions about free shipping returns.

Order Issues

Defective Products

  • Report within 30 days.
  • Free replacement provided.
  • If refund requested, return shipping is paid by customer.
  • Refund excludes shipping and handling fees.

Wrong Product

  • We will verify if the mistake is ours or user error.
  • If our error, we will resend the correct item with a prepaid return label.

Damaged in Shipping

  • Shipping insurance is optional at checkout.
  • If not insured, we are not responsible for damage.
  • For insured orders:
    • Provide photos of damage.
    • We will replace the item.
    • Customer may need to return damaged product for claim.