FAQs

How do I check the status of my order?

You can check the status of your order(s) by logging in to your account. Click here to LOG IN.

When will you ship my order?

Our shipping department operates from Monday to Friday, except for public holidays and when USPS/UPS are closed. Expedited Shipping (UPS Next Day, 2nd Day and USPS Express Mail) orders placed before 2 PM US Central Time will be shipped the same day.

All other orders usually ship on the following business day. You will receive order status updates when you log in, and tracking information via email within 48 hours if applicable.

What is your return policy?

We offer a 60-day satisfaction guarantee. Please review our Return Policy for more details.

How much will shipping cost?

Shipping costs depend on product weight, shipping address, and selected service. Add products to your cart and enter your zip code at checkout to estimate costs.

If your preferred shipping method is not listed, you can place the order and leave a note—we can adjust it later.

How can I add additional items to my existing order?

• Place another order and inform us. We will combine both orders and refund the extra shipping (minus handling fees).
• Contact our Customer Service team to update your existing order directly.

What should I do if the product I receive doesn't work with my device?

Please contact us immediately. If the product is defective, we will replace it. If the wrong product was ordered, we will help you exchange it.

Do you offer quantity discounts for resellers or corporate accounts?

Yes, we offer discounts for resellers, corporate accounts, and government agencies. Please contact us with product name and quantity to receive a quote.